Refund policy

Swaps and returns

You can swap a ring for another size, or return it for a refund, within 30 days of delivery. Everything is done online at botthms.com/pages/returns with your order number and the email or delivery postcode you ordered with.

Size swaps

  • Swap a ring for the same ring in a different size, subject to stock.
  • The new ring is covered by store credit. You pay £2.99 for the delivery of the new size at checkout.
  • You don't need to send the original ring back. Keep-your-ring swaps are limited to one per customer (by email address or delivery address) in any 12 months; after that, you can return the ring for a refund instead.
  • A swap order can't itself be swapped or refunded online. Email us and we'll help.

Refunds

  • Book the return online and we email you a prepaid Royal Mail returns label. Post the ring at a Post Office or Parcel Postbox and keep your receipt.
  • Once the ring is back at our UK warehouse and checked, we refund the price you paid for it, less £3.99 return postage, to your original payment method. We email you when it's done; banks usually show it within 3 to 5 working days.
  • If you cancel within 14 days of delivery under the Consumer Contracts Regulations, we also refund the standard delivery you paid. After 14 days, delivery isn't refunded.
  • We may reduce a refund if a ring has been handled beyond what's needed to check its size and fit.
  • A ring you've swapped for another size can't also be refunded.

Faulty or wrong items

If a ring is faulty, damaged or not what you ordered, email info@botthms.com with your order number and a photo. We'll replace or refund it in full and cover the postage. Your rights under the Consumer Rights Act 2015 apply.

Your statutory rights

This policy sits on top of your rights under UK consumer law and doesn't limit them. You can cancel an online order within 14 days of receiving it under the Consumer Contracts Regulations.

Questions

Email info@botthms.com and a person replies, usually within one working day.

The seller is Renwill Global Ltd, trading as botthms. botthms is a trading name of Renwill Global Ltd, registered in England & Wales, company no. 17510090. Registered office: 71–75 Shelton Street, Covent Garden, London WC2H 9JQ.