We would rather you had the right ring than a refund, but both are easy.

The 30-day policy

You have 30 days from the day your order arrives to return it for any reason. Wrong size, wrong colour, changed your mind, decided rings are not for you. You do not need to explain, though if you want to tell us why, we will listen.

Size exchanges are free

If the size is wrong, we will send the right one and cover the postage both ways. Silicone rings fit closer than metal, so this happens, and we have built it into the way we work rather than treating it as your problem.

How to start a return or exchange

• Email us at info@botthms.co.za with your order number and what you would like to do.
• We reply with a Royal Mail returns label. Print it, or take the QR code to a Post Office.
• Post the ring back in any envelope or small packet.
• For exchanges, we dispatch the replacement as soon as the return is scanned in.

Refunds

Once the ring reaches our warehouse, we refund the full price to the card or payment method you used. Allow 5 to 10 working days for it to appear, which is mostly down to the banks. We will email when it has been processed.

Faulty rings

Every ring carries a 12-month replacement warranty. If it splits, deforms or fails in ordinary use within that time, email us a photo and your order number and we will send a new one.

Your statutory rights

Under the UK Consumer Contracts Regulations you have the right to cancel an online order within 14 days of receiving it. Our 30-day policy sits on top of that and does not replace it. Nothing on this page limits your rights under UK consumer law.

Exclusions

There are no hygiene exclusions. Silicone is washable, and every returned ring is cleaned before it is assessed. The only condition is that the ring must actually be returned: we cannot refund or exchange an item we have not received, unless the parcel has been lost in transit, in which case see our delivery page.